Contact and support
Privacy requests
Email: founder@buzzio.dev
Use a clear subject, for example:
Privacy RequestPrivacy Request — Delete AccountPrivacy Request — Access / Export
Product site: https://buzzio.dev
Privacy Policy: https://buzzio.dev/privacy · Terms: https://buzzio.dev/terms · Legal hub: Legal and policies
Technical model: Privacy guarantees · Sealed vs shared
In-app deletion: Delete your account
Product help
- Read the FAQ, Troubleshooting, and Quickstart.
- If many people seem affected, check live status.buzzio.dev before emailing.
- Use in-app Help where available.
- For store billing (Premium, backup, Link Packs), manage or cancel in Google Play or Apple Subscriptions (≥24 hours before renewal). See Premium and quotas.
- General product questions: founder@buzzio.dev (subject
Buzzio Support). - Public product bugs and ideas: Buzzio Forum (not for security findings).
Security issues
Full policy: Security disclosure (scope, Safe Harbor, audit status).
Private reports only: email security@buzzio.dev with subject Security Report.
Do not post security findings on the public Forum. Do not include mnemonics, recovery keys, or session tokens. Open crypto: SECURITY.md.
Never send in email or tickets
| Forbidden | Why |
|---|---|
| 12-word recovery phrase | Anyone with it can take over the account |
| Backup recovery key | Unlocks encrypted history backups |
| Screenshots that show full phrases/keys | Same risk |
| Raw sealed ciphertext dumps with private keys | Out of scope for support |
Buzzio staff cannot “look up” your phrase. If you paste it to anyone, treat the account as compromised and stop using that identity for sensitive chat.